Help & Advice

Orders are typically dispatched within 5 working days. Our Royal Mail daily cut-off time is generally 15:00; however, this may vary depending on demand. Where stock is available, and an order is fully processed and approved before the cut-off time, it may qualify for same-day dispatch. Please note that any ID verification or order validation requirements may delay dispatch. If you require expedited dispatch, we strongly recommend placing your order as early as possible. In accordance with our company policy, we will, wherever possible, deliver orders to the address where the source of payment is registered.

Important Information:

• Orders are dispatched Monday to Friday only.
• Orders placed after 15:00 on a Friday will be dispatched no earlier than the following Monday.

For further information regarding delivery options, please contact our Customer Services team on 0121 523 6006 or email sales@tradingbullion.com.

Tracking details will be supplied for all orders over £40 and will be included within your dispatch confirmation email. The tracking information will provide an estimated delivery date. All parcels are fully insured whilst in transit for your peace of mind. Kindly note that all delivery methods are currently subject to a dispatch delay of up to 10 working days.

For orders exceeding £50,000, we offer a bespoke delivery service to ensure secure home delivery. Where a specialist courier is required, our Customer Support team will contact you directly to confirm the arrangements, including the scheduled delivery date and time.

Please note that "Next Day Delivery" refers to the delivery speed once the order has been dispatched and remains subject to the dispatch conditions outlined on our website. Customers located in the Scottish Highlands, the Outer Hebrides, and other rural or remote areas may experience extended delivery times due to transport logistics.

All prices include FREE delivery. Every order is shipped using a fully insured delivery service for your security and peace of mind. Tracking information is provided for all orders over £40.

All parcels are dispatched fully insured for your peace of mind. Orders exceeding £2,000 will require proof of delivery upon receipt. This may include a signature, delivery photograph, or GPS confirmation, depending on the courier's procedures.

Once your order has been dispatched, you will receive an online tracking number to monitor its progress. Please note that parcels remain insured until confirmed as delivered to the specified delivery address. We cannot accept liability for items once delivery has been completed, including deliveries made to work addresses or houses in multiple occupancy.

Tracking information is provided for all orders over £40. The tracking details, including an estimated delivery date, will be included in your dispatch confirmation email sent on the day your order is dispatched.

At Trading Bullion, we offer a range of convenient payment options to suit your needs. Simply place your order online and choose from one of our available payment methods:

• Debit or Credit Card — Pay instantly online. Credit cards up to £10,000; debit cards up to £30,000. We accept Visa Debit, Visa Electron, Maestro, MasterCard Debit, Visa Credit and MasterCard Credit.
• Apple Pay — Available on supported Apple devices. Maximum payment limit: £10,000.
• Google Pay — Quick and secure checkout using your Android device. Maximum payment limit: £10,000.
• Bank Transfer — Pay via internet or telephone bank transfer. After confirming your order, you will receive a confirmation email with our bank details. Please make the transfer as soon as possible and quote your order number as the payment reference. If payment is not received by the end of the next working day, your order may be cancelled.

There are no additional charges for card payments.

Enjoy the convenience and security of purchasing gold and silver bullion online, 24 hours a day, using an instant debit or credit card payment.

Accepted Debit & Credit Cards: Visa Debit, Visa Electron, Maestro, MasterCard Debit, Visa Credit, MasterCard Credit.

There are no surcharges for credit card payments, in line with the Second Payment Services Directive (PSD2).

Security

We take payment security extremely seriously. For fraud prevention and compliance purposes, all debit and credit card orders can only be dispatched to the registered cardholder's billing address. We operate multiple online security and verification measures to ensure that all transactions are fully authenticated and protected.

Verified by Visa — When paying with a Visa Debit or Credit Card, you may be prompted to complete a short verification step. This security feature helps confirm your identity and protects against unauthorised use of your card.

Mastercard Identity Check — For Mastercard payments, you may be asked to authenticate your transaction through your bank's secure verification process, such as a one-time passcode or approval via your banking app.

Customers may make online payments up to the following limits (inclusive of VAT):

• Credit Card: Up to £10,000
• Debit Card: Up to £30,000

Orders exceeding £75,000 must be placed either by telephone on 0121 523 6006 (Monday to Friday, 8:30 am – 5:30 pm), or in person at our Trade Counter.

3D Secure authentication is managed directly by the card schemes, including Verified by Visa and Mastercard Identity Check. It is a global security programme adopted by many banks and building societies to help prevent unauthorised card use.

Due to the nature and value of the products we sell, we require the highest level of payment security. For this reason, we can only accept card payments that successfully complete the 3D Secure authentication process. This additional verification step helps protect both our customers and our business from fraudulent activity.

Trading Bullion does not accept cash payments at our trade counter. This policy reflects strengthened regulatory requirements in line with HM Revenue & Customs anti-money laundering guidelines, together with the continued decline in the use of physical cash.

Some, but not all, gold bars are supplied with an assay certificate. Typically, newly manufactured smaller bars (generally under 100g) are issued with an assay certificate or sealed within an assay card. Where applicable, this will be clearly shown in the product images and stated within the product description.

All of our gold bullion bars are 24 carat (99.99% pure gold). Each bar is stamped with key specifications, including manufacturer's mark, weight, purity, and unique serial number (where applicable).

Our brand-new bars are sourced directly from reputable, globally recognised refiners, including Argor-Heraeus SA, C Hafner and Germania Mint.

Yes — we are pleased to repurchase bullion bars and coins that we have previously supplied, offering competitive market rates. In many cases, we can also buy back recognised brands that we do not currently sell.

To sell your bullion, simply contact us by phone to lock in your price. Once agreed, you will be provided with instructions on how to send your items to us via insured delivery. Upon receipt, our team will inspect and verify the bullion. Payment will then be made directly to your nominated bank account, typically within 1–3 working days.

Customers wishing to sell larger quantities may be required to attend our Birmingham trade counter. Please contact our team to discuss.

Yes, we purchase gold and silver scrap, including items such as jewellery and non-LBMA bars. Please note that we do not purchase gold filings, grain, or dental gold. If you would like to discuss the items you wish to sell, please contact our team and we will be happy to advise.