Privacy Policy
Trading Bullion Limited
Last updated: March 2026
Trading Bullion Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or conduct transactions with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Trading Bullion is a precious metals trading business based in the United Kingdom, specialising in the buying and selling of bullion products including gold, silver and other precious metals.
For the purposes of data protection law, Trading Bullion acts as the data controller for the personal data we collect and process.
Trading Bullion
Trading Bullion Limited
42A Poplar Road, Solihull, B91 3AB
admin@tradingbullion.com
0121 523 6006
www.tradingbullion.com
If you have any questions about this Privacy Policy or how your personal data is used, please contact us using the details above.
2. Our Commitment to Data Protection
We are committed to protecting your personal data and handling it responsibly.
We process personal information in accordance with:
- the UK General Data Protection Regulation (UK GDPR)
- the Data Protection Act 2018
- applicable UK privacy and electronic communications regulations.
We only collect and process personal data where it is necessary to provide our services, comply with legal obligations, or improve our customer experience.
3. Information We Collect
When you interact with Trading Bullion, we may collect personal information in several ways, including when you:
- create an account
- place an order
- sell bullion to us
- contact our support team
- browse or use our website
- visit our premises.
The types of personal information we may collect include:
Personal Identification Information
- full name
- date of birth
- postal address
- email address
- telephone number.
Transaction Information
- details of purchases or sales you make with us
- payment details (processed through secure payment providers)
- delivery information.
Identity Verification Information
To comply with anti-money laundering regulations and Know Your Customer (KYC) requirements, we may collect:
- identity documents
- proof of address
- source of funds information.
This information may be verified using authorised third-party identity verification services.
Technical Information
When you use our website, we may collect:
- IP address
- browser type and device information
- pages visited on our website
- interaction with our services.
Communication Records
If you contact us by phone, email, or other channels, we may retain:
- copies of correspondence
- call recordings for training and security purposes.
If you visit our premises, CCTV footage may also be recorded for security purposes.
4. How We Use Your Information
We use your personal data only when it is lawful to do so.
Your information may be used for the following purposes:
Processing Transactions
To process and fulfil orders when you buy bullion from us or sell bullion to us.
Identity Verification
To confirm your identity and comply with anti-money laundering and fraud prevention regulations.
Customer Service
To respond to enquiries, provide support and resolve any issues relating to your account or orders.
Legal and Regulatory Compliance
To comply with legal obligations, including financial reporting, anti-money laundering regulations, and fraud prevention.
Improving Our Services
To understand how customers use our website and services so we can improve our products, website functionality and customer experience.
Marketing Communications
Where permitted by law, we may send you information about:
- new products
- promotions
- price alerts
- market news
- service updates.
You may opt out of marketing communications at any time.
5. Sharing Your Information
We will never sell your personal data to third parties.
However, we may share limited personal information with trusted partners when necessary to provide our services or comply with legal obligations.
These may include:
Service Providers
We may share data with authorised third-party providers who assist us with services such as:
- identity verification
- fraud prevention
- payment processing
- courier and delivery services
- website hosting and IT services.
These providers are contractually required to protect your data and use it only for the services they perform for us.
Legal and Regulatory Authorities
We may disclose personal information where required by law or where necessary to:
- comply with legal obligations
- prevent fraud or financial crime
- respond to lawful requests from regulators, law enforcement agencies or courts.
6. How Long We Keep Your Data
We only keep personal information for as long as necessary for the purposes outlined in this policy.
For most customers, we retain records for up to six years after the end of the customer relationship, in order to:
- comply with legal and financial reporting requirements
- resolve disputes
- prevent fraud.
Some records may be retained longer where required by law or regulatory authorities.
7. Your Data Protection Rights
Under UK data protection laws, you have a number of rights regarding your personal data.
These include the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your personal data in certain circumstances.
Restrict Processing
Request that we limit how your personal data is used.
Object to Marketing
Opt out of receiving marketing communications at any time.
Lodge a Complaint
You have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk
8. Data Security
We take the security of your personal information seriously.
We have implemented appropriate technical and organisational measures designed to protect your data against:
- unauthorised access
- misuse
- alteration
- loss or destruction.
Security measures include:
- encrypted website connections (SSL)
- restricted internal access to sensitive data
- secure payment processing systems
- regular system monitoring.
9. Analytics and Advertising
We may use tools such as Google Analytics to help understand how visitors use our website.
These tools collect anonymous information such as:
- pages visited
- time spent on the site
- referral sources.
You can opt out of Google Analytics tracking using Google’s browser add-on.
10. Marketing Preferences
From time to time, we may contact you with updates about:
- bullion price movements
- market insights
- new product availability
- promotions or special offers.
You can unsubscribe at any time by:
- clicking the unsubscribe link in our emails
- contacting us directly.
We will always respect your marketing preferences.
12. External Links
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on our website, and the update date will be shown at the top of this page.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Trading Bullion Limited
42A Poplar Road, Solihull, B91 3AB
Email: admin@tradingbullion.com
Phone: 0121 523 6006
Website: www.tradingbullion.com