Market Risk Notice
We trade in precious metals whose prices are linked to global financial markets. These prices fluctuate frequently and are outside of our control. Historical performance of metal prices is not an indicator of future performance.
Because bullion prices are subject to real-time market movements, there is no statutory right to cancel or return an order once it has been placed, under the Financial Services (Distance Marketing) Regulations 2004.
Cancellation and Termination
Once an order has been submitted, it cannot be amended or cancelled due to changes of mind.
However, you may request to terminate an order prior to dispatch or collection. This is treated as a request for our termination service and will incur charges.
If a termination request is accepted:
- you will be liable for any adverse movement in the underlying metal price between the time the order was placed and when termination is confirmed
- a termination fee will apply
- any additional service costs (such as delivery charges) may also be payable
- all outstanding sums will become immediately due.
Termination is only confirmed once accepted by us in writing or verbally.
Exchanges and Damaged Items
There is no statutory right to exchange bullion products once an order has been placed.
However, if an item arrives damaged, we may agree to arrange an exchange in certain circumstances. If approved:
- our Customer Support team will provide instructions
- items must be returned by post
- postage costs may be covered by us if agreed in advance.
Our Right to Terminate or Suspend
We reserve the right to suspend, refuse, block, or terminate orders, services, or accounts where:
- there is a breach of contract
- required information is not provided
- there is suspected fraud or regulatory concern
- insolvency occurs
- outstanding sums remain unpaid.
Where possible, we will attempt to resolve issues before exercising termination rights.
Consequences of Termination
If a contract or transaction is terminated (by you or by us, where valid):
- you remain liable for any adverse market movement
- a termination fee will apply
- all outstanding sums become immediately payable
- our obligation to complete the transaction ceases
- accrued rights and obligations remain enforceable.
Termination does not create liability where exercised lawfully under our Terms and Conditions.
Important Notes
- we are entitled to rely on the accuracy of your submitted order
- you must notify us immediately of any changes to your personal details
- we may request additional identification at any time
- we reserve rights of set-off against sums owed
- certain statutory implied terms are excluded to the fullest extent permitted by law.
For full details, please refer to our complete Terms and Conditions.